Privacy Policy

Effective Date: May 19, 2026

ChartChat ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described below.

1. Information We Collect

We may collect the following categories of information:

• Information you provide directly: Any information you submit through forms, sign-up requests, feedback, or other communications — such as your name and email address.
• Automatically collected information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, referring URL, pages viewed, and timestamps.
• Cookies and similar technologies: We may use cookies and similar tracking technologies to operate, secure, and improve the Service.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Service;
• Communicate with you about the Service, including launch updates and announcements (if you have requested such updates);
• Respond to your questions, comments, and requests;
• Analyze usage trends and measure the effectiveness of the Service;
• Detect, prevent, and address technical issues, fraud, or abuse;
• Comply with our legal obligations.

3. Health Information

ChartChat is designed to help users understand health records. At this pre-launch stage, ChartChat does not collect or process protected health information ("PHI") through this website. When the Service becomes generally available, separate notices and consent mechanisms will be presented before any health-related data is collected. We will treat any health information you choose to provide with the heightened care that such information requires, in accordance with applicable laws.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: With vendors and contractors who perform services on our behalf (such as hosting, analytics, and email delivery), under appropriate confidentiality and security obligations.
• Legal requirements: When required to do so by law, regulation, or valid legal process, or to protect the rights, property, or safety of ChartChat, our users, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business or assets.
• With your consent: In any other circumstance with your express consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

Depending on where you reside, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict our use of your information, or to object to processing. To exercise any of these rights, please contact us using the information below. We will respond consistent with applicable law.

8. Children's Privacy

The Service is not directed to individuals under the age of 13 (or the equivalent minimum age in the relevant jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete such information.

9. International Users

If you are accessing the Service from outside the country in which we are based, please be aware that your information may be transferred to, stored, and processed in a different country. By using the Service, you consent to such transfers in accordance with this Privacy Policy and applicable law.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Effective Date" at the top. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@chartchat.com.